Marketing


15
Jun 10

Internet Retailer Recap of My Twitter Presentation

As some of you know, I recently spoke in Chicago at the annual Internet Retailer Conference and Exhibition.  My presentation was called “The Anatomy of a Successful Twitter Campaign” and basically focused on suggestions for how an online retailer should approach Twitter, and how to determine whether or not is is a good match for them or not.

I do plan on sharing my thoughts here on the site soon for those of you who were unable to attend, but in the meantime, Internet Retailer Magazine has done a good job summarizing my main points.  If you’d like the quick recap version, I recommend you read their article.  My own recap will be posted later this week soon.

Also, here’s a photo I found from one of the attendees of the presentation.

Owly Images


1
Jun 10

J.A. Konrath Is Not “Embracing Piracy” With His Free eBook Experiment

So this past Sunday, independent author, J.A. Konrath decided to run an experiment.  In order to prove his theory that piracy doesn’t hurt sales he’s encouraging people to steal one of his books for the next month.  Yes, that’s right – he wants people to freely trade, post, share, and distribute his eBook, Jack Daniels Stories for the next thirty days.  The way the experiment is set to work (note this is my simplified explanation) is that he will keep track of the current sales and ranking of the book on Amazon, Barnes and Noble, etc. and see how free trading of his books affects their sales.

To help spur this trading/sharing, he’s offering a zip file containing multiple formats of the e-book on his site. He’s also encouraging those who download the file to upload it to all the file sharing sites they use and distribute it in any way possible (or, if they prefer, not distribute it at all).  Basically he’s giving permission for people to steal his book so he can see if it really hurts sales.

The problem with this experiment however, is that it’s really nothing more than a marketing tactic. By giving permission for people to share this book he’s not, in any way. embracing piracy, but rather he’s embracing alternative distribution channels.  Copyright law grants the copyright holder or administrator the right to determine the price and distribution allowed for any work owned/administered, so obviously if he’s telling people to trade the file and download it without payment, that’s his right to do as the copyright holder. All he’s done is lowered the price of this book to zero for the duration of his experiment.  (If this non-price will continue to be enforced once the thirty days are up, and if so, whether he decides to do anything about it are unknown.) Continue reading →


26
May 10

The Erosion of Price Due to the Pervasiveness of “Free”

When it comes to any product, there are costs involved in its creation.  For things such as cars or waffles or underpants, part of that cost is purely in raw materials.  Each of these items is a physical good, requiring actual matter to create.  The same is the case for items like DVDs, books, CDs and videogames. The difference in these verus the formerly mentioned physical goods, however, is that the vast majority of their primary value (the reason that someone actually wants them) can be replicated digitally, without raw materials other than those that are typically already possessed by people, such as free space on a hard drive. Their primary value is information, and as such it can be broken down into simple bits and bytes and easily distributed for minimal cost.

The other portion of the cost that both of these types of items have is the cost of actual manpower to create.  There’s someone designing the underpants, just like there’s someone writing and performing the music. This even includes if a waffle was made by some sort of automatic waffle maker – that automatic waffle maker was created by manpower (or the robots that created it were created by people who programmed the robots). Or, if the music is completely computer-generated, someone created the computer program that allowed the music to be created. If a person’s time or talent has value, then creation has a cost.

The point I’m trying to make here is that everything has some sort of cost involved in creating it. Nothing is free to create.

With this cost come questions for creators. Do I pass any of that cost on to the consumer? What is my purpose for creating?  What is the price of my creation?

If any of the reason for the creator is monetary, then there must be some price to be paid by someone for some aspect (no matter how vaguely connected) to your creation.  If it’s not monetary, then what did you create it for?  Was it simply to better the human race?  Perhaps it was to strengthen the acceptance of a cause you feel strongly about. In both of those cases you’re at least charging the cost of a person’s time to consume your creation. There are plenty of creations out there that fall into all of these camps, and a lot more.  As such, there’s a lot of competition out there.

The easiest way to compete in business is by offering a lower price. If you are okay with assuming your time, knowledge, talent and effort are worth nothing monetarily, then it’s easy to offer your content for free.  With millions of people creating content today, a percentage of them are willing to offer their creations for free, and that percentage of a lot of people turns out to still be a lot of people. So what we have is a lot of content for free, competing with some content with a price. How does one compete with free? Continue reading →


4
May 10

Where Will I Be Speaking This Summer?

This summer I’m scheduled to present at two different e-commerce conferences, Internet Retailer in Chicago and e-Tail in Baltimore.  Here are the details.

Internet Retailer Conference and Exhibition (IRCE) 2010

Topic: The Anatomy of a Successful Twitter Campaign
When: June 10, 2010 2:45 PM-3:15 PM
Where: McCormick Place West – Chicago, IL

Description:

Tweeting is not just sending messages to consumers who have signed up for them. To be a successful Twitterer, a retailer must possess a plan that includes clear objectives, useful information, attractive offers, and the ability to talk and listen. Our speaker, whose company MusicNotes.com has been tweeting daily for two years, will discuss how MusicNotes determined goals, how it created a plan of execution, what Twittering requires from management and staff, what MusicNotes has learned as its Twitter program has evolved, its plans for more tweeting and what it’s gotten out of tweeting.

E-Tail East

Topic: Panel Discussion: Redesigning Your Site to Increase Conversion Rates & Better Engage Customers
When: August 11, 2010 1:50 PM
Where: Hilton Baltimore

Description:

When is the right time for a redesign? And how do you go about identifying your strategic goals? Our panelists have all recently undergone site enhancements or full site redesigns. They will take you through the process of setting their vision, planning ahead, and overcoming many of the unforeseen obstacles. They’ll also discuss how they employed customer feedback into their strategy to ensure they were delivering the most relevant functionalities.

  • Creating a redesign roadmap – outlining your core redesign objectives, method and design considerations
  • Ensuring your redesign is aligned with your overall customer experience strategy
  • Allocating the budget and internal resources that you will need to reach your project goals on time
  • Best practices for site redesign from the home page, product page to checkout
  • Small changes that can make a big impact
  • What works and what doesn’t
  • Developing the features and content that will be the backbone of your new site
  • Will your new site include web 2.0 functionalities?
  • Examining the ease of your checkout process and where are customers abandoning
  • Ridding your checkout of distractions

Note this is a panel discussion that also includes Josh Himwich, Director of eCommerce Solutions for Diapers.com and Ralph Mondeaux, VP of Website Marketing for Overstock.com.


4
May 10

My Recent Omniture / Adobe Webcast

I recently helped out with a webcast / webinar with Omniture (an Adobe Company) to talk about how you can increase e-commerce revenue by simply providing relevant content and search results.  Most of what I cover goes through how we use SiteCatalyst in conjunction with SiteSearch to offer Musicnotes.com customers the products they want, and to be sure that they find it when they are looking for it.

You can watch the presentation here. Note, my part starts at about 20 minutes in.


15
Feb 10

Silence.

It’s been about six months since I last updated this blog.  That’s a long time – too long, if you’d ask pretty much anyone out there who’s telling you how to build your personal “brand.”

The thing is though, your personal “brand” needn’t be like everyone else.  What’s really important is what you want to define yourself or your brand as.

I’ve been silent for a long time – not because I don’t have anything to say, but rather because I’ve been taking the time to embrace silence.  Spending time updating a blog on a regular basis doesn’t really accomplish a lot for me, especially given the fact that life has limited time.

Continue reading →


11
Aug 09

Corporate Love

In our current state of constant communication and sharing of information we take for granted the fact that we can say pretty much whatever, whenever we want. Because of this, it’s fairly easy for us to let our guard down now and say what we really feel – at least the moment we say it – without thinking too hard about who might be listening.

Sure, there’s a lot of talk about making sure that you’re Google-search-safe and “OMG what if my prospective employer looks me up on Facebook” – but for the most part we’re fairly secure of anonymity. Or maybe we’re just understanding of the fact that the world is changing, and that we all might have some warts and that that’s okay. Continue reading →