This article is written mostly with a web site in mind, but you can apply the same basic philosophy to pretty much anything in the world and your life. The philosophy is this: things will never get better until someone (hopefully you) finds where the problems are, identifies them as problems, and removes them.
On a web site we have the distinct advantage of being able to see pretty much everything that happens within its borders. By using analytics software like Google Analytics, Coremetrics or (my favorite) Omniture SiteCatalyst it’s extraordinarily easy for web designers, programmers and marketers to watch what users are doing with your site. The problem, however, is that most of these packages have a tremendous amount of data that you can look through. So, what your focus needs to be is to determine what information you’re looking for and focus on that.
For the purposes of this discussion, we’re going to focus on giving the visitor a remarkable experience. What is a remarkable experience? It’s one in which the user doesn’t want to leave you site until the goal is achieved. In my opinion, it’s not about flashiness or spectacle, nor about guiding the user through the loopholes you might want them to go through for add-on sales, extra page views, etc. Instead it’s about determining why is this person on my site and how do I get them to leave fulfilled?
That is your goal. If they are fulfilled they will return, and they will tell others to come as well. If your business model is sound, good will come of this approach.
As for the analytics, however, the question remains how do I fulfill my visitors goals? What is my purpose?
Whether you’re an author, musician, artist or any other kind of content creator, one important thing you need to think about is whether you create as purely a hobby, or if you intend (or hope) to someday make money off of your creations. For many creators, this intent becomes obvious once you’ve decided to go beyond creating for yourself, friends and family and taking the big step into offering your creations to the rest of the world (with an intent to make some money while you’re at it.)rec





